Effective Date: 16^th July 2026

At aadimark Pvt. Ltd., we are committed to delivering high-quality apparel and ensuring customer satisfaction. Please read our Returns, Exchange & Cancellation Policy carefully before making a purchase.

1. Order Cancellation

• Orders may be cancelled only before they have been dispatched for delivery.

• Once an order has been dispatched, it cannot be cancelled.

• To request a cancellation, please contact our customer support team immediately with your order details.

2. Exchange Policy

We offer exchanges under the following conditions:

• Exchange requests must be raised within 7 days from the date of delivery or purchase.

• The product must be unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact.

• A valid purchase invoice or proof of purchase is required for all exchange requests.

• Exchanges are subject to product availability. If the requested size or item is unavailable, customers may choose another product of equal value or pay the difference for a higher-priced item.

3. Return Policy

As a general policy, products sold by aadimark Pvt. Ltd. are not eligible for return or refund unless:

• The product received is damaged during transit.

• An incorrect product has been delivered.

• The product has a verified manufacturing defect.

Any such issue must be reported within 48 hours of receiving the product by sharing clear photographs and the purchase details. After verification, we will arrange a replacement, exchange, or refund, as applicable.

4. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange unless they have a manufacturing defect:

• Innerwear and intimate wear.

• Products purchased during clearance, clearance sales, or marked as “Final Sale.”

• Customized or altered garments.

• Products damaged due to misuse, improper washing, or normal wear and tear.

5. Refund Policy

• Approved refunds, where applicable, will be processed using the original mode of payment.

• For cash purchases made at the showroom, refunds (if approved) may be issued via bank transfer or any other method decided by the company.

• Refunds are generally processed within 7–10 business days after approval.

6. Showroom Purchases

Customers purchasing directly from our showroom are requested to inspect the products before completing the purchase. Exchanges for showroom purchases will be subject to this policy and the company’s verification process.

7. Orders Placed via Phone or Social Media

Orders placed through phone calls, WhatsApp, Instagram, Facebook, or any other social media platform are governed by the same Returns, Exchange & Cancellation Policy. Customers are advised to verify product details, size, colour, and delivery address before confirming their order.

8. Quality Verification

All returned or exchanged products undergo a quality inspection before approval. Aadimark Pvt. Ltd. reserves the right to reject any request if the product does not meet the eligibility criteria stated in this policy.

9. Changes to This Policy

Aadimark Pvt. Ltd. reserves the right to amend, modify, or update this Returns, Exchange & Cancellation Policy at any time without prior notice. The latest version will always be applicable to all purchases.